CLIK Creatives

Chicago Digital Agency
Checkout our frequently asked questions

FAQ

How much do you charge to build a website?

There’s not one single answer to this question. A website design is quoted based on the needs of each individual project. Every website is unique and requires different components; we design and develop custom websites specifically for your business. We’ll ask a lot of questions, assess your needs, and give you a price quote based on that assessment. Our smallest package starts at $800. Please contact us at  info@clikcreatives.com to get the quote process started!

How long will it take to complete my website?

Our standard timeline is 3-6 weeks to complete a website but this depends on the project since the size and pace of any project is set by each client. How much input you can provide during the initial stages, your feedback, how soon the content is provided – all this affects the speed of completion. The functionality and revisions required will also play a role in your timeline.

Do I have to be in Chicago to work with you?

No! We work with clients all over the world and can communicate by email, scheduled calls and Zoom meetings.

Will I be able to update the site myself when it’s finished?

Yes! We love it when our clients take control of their website and learn to manage the content on their own website. You will have full access to the backend of your new WordPress website upon migration to make simple text updates, photograph changes, new products and pricing can easily be changed on your own. However, we do recommend a professional (developer) to complete more complex changes and maintenance such as plugin updates, design or structure changes, and complex functionality requirements. We currently provide hourly tutorials upon completion of your website at $40 per hour, if you are interested in learning how to navigate through the backend to make minor updates independently. In the future we will offer free videos on youtube.

What is the difference in your various website packages?

Essentially it’s the different levels of customization within each website with the most basic package having a customized template design and the most advanced being completely custom with design mockups, animations and more. The most advanced doesn’t mean the best for your business. If you need help figuring out which package is best for you then feel free to contact us here.

Will you maintain our website for us?

We can help maintain your website, or you can do so yourself with the more minor changes. The choice is 100% up to you. We provide on-going support for many of our clients but it is not mandatory and you will not be charged a monthly fee. You can contact us as you require updates to your website and we will provide an hourly quote based on your requests.

Do you provide website hosting and domain?

Yes and No, We do offer hosting on our Hostinger cloud servers for an additional annual fee for those unable to or uninterested managing hosting.  Otherwise you will be responsible for website hosting and domain. This will ensure that you will have full access to your website upon migration.  We can recommend hosting packages to you (SiteGroundGodaddy and Hostinger) and we will complete the migration to your new hosting is included in our website design package pricing.

Will my website be mobile-friendly?

Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website is responsive on all modern devices and browsers.

How much input do I have in the website design process?

A lot! Your input and feedback is crucial to this website design and development process. We’ll start with a lot of questions about your needs, your likes, your wants and work with you to develop just the right look and functionality.  We also request you to provide sample websites before we begin your project. Remember this is your website and we need your help and direction as to your final vision.  We’re a team and look forward to hearing your ideas.

Who writes the text/content for the website?

We ask that you provide all of the text content for your website. You are the expert on your business, so it’s always best if it comes from you. If you need  assistance, we have a copywriter on our team who can help clean up or write original content for you at an additional cost that we can speak about at your convenience. Feel free to email us at  info@clikcreatives.com to request a quote or ask a question about your project.

Do you only create WordPress websites?

Yes and no! WordPress is the best content management system that powers more than 42% of the world wide web. Its huge market share is due to it’s flexibility and ease of use. From minimal, informational, template websites that are to the point – to a more custom website with specific functionality to achieve your website goals, we’ve worked on all kinds of websites and worked with many industries all on WP.

 

However we have been known to assist in shopify design and redesigns from time to time.

What if I need help on my site down the road?

We are only an email away! We’re here to help you as much or as little as you need, and we’ll be available even beyond the launch of your new website. Our team takes pride in building a long term business relationship with our clients and we look forward to the opportunity to work on your future projects or growing your website further. We’ve been doing this since 2017, and we aren’t going anywhere anytime soon. Feel free to email us at  info@clikcreatives.com to request a quote or ask a question about your project.

Is SEO included in my website build?

No, the build of your website does not include monthly SEO. All items that we add to your website including text, photos and video can be seen by Google but that doesn’t mean you will rank #1.  We do, however, provide top notch monthly SEO services with our team of specialists who are ready to assist with your SEO needs! Contact us to learn more.

Do you work with new and small businesses?

Yes! we work with all types of businesses – new, small, to big corporations. We are excited to work with and guide new businesses who are passionate about taking their first steps into an online presence and making their visions reality.

What is photo sourcing?

If required, we will assist you in finding free stock images from websites such as Pixels and Unsplash.  Your assistance and direction may be required to find the perfect images, photographs, graphics, vectors for your website and your brand.

What forms of payments do you accept?

Upon agreement of the quote presented, we will accept Debit, Visa, MasterCard, Amex, Cheque, Money Order, and Cash

How do we get started?

Contact us by email at info@clikcreatives.com with your website details (current or new project), page breakdown, and any sample websites to reference. Upon review, we will provide an estimate for your project or schedule a call to discuss further.

Can I request an invoice for Tax purposes?

Yes, please get in touch with the CLIK Creatives team to arrange it.

What is your design process?

  1. Get to know our client’s business.
  2. Conduct research focused on the industry, its history, and competitors.
  3. Brainstorming on the possible design directions.
  4. Sketching and conceptualizing ideas with a pencil and paper.
  5. First variation of logos are created.
  6. Presentation to our client.
  7. Revisions and modifications.
  8. Colour choices and variations.
  9. Revisions and modifications.
  10. Delivery of final files.

Have you done any work in our industry?

Most probably, however the specific industry doesn’t matter as we adapt our skills, research and process around the client’s needs and industry until we have a winning solution!

Why do you charge $300+ for a design?

There’s a huge difference in terms of quality and service, between working with a $50 logo designer, and a professional design agency.

 

Designing with or without outside support is an iterative and multi-step process that involves consultations, research, brainstorming, sketches, and several design concepts, revisions and much more.

 

That’s why custom logo packages can wildly range not only in price—from relatively free to hundreds or thousands of dollars—but the amount of time and effort needed to get the job done.

What is the client involvement in the design process?

Each logo design project is a collaborative process between CLIK Creatives and the client. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to review, provide feedback and revisions as needed.

Do you work with clients locally only?

We have clients locally and are growing internationally! We take pride in our work and our ability to connect with our clients everywhere in achieving their design goals and look forward to working with many more.

Do I get an AI/Vector file of my logo once finished?

Yes, you will receive the finalized AI/Vector file, jpeg, and png of your new logo. With these files, your new logo can be used to complete stationery and brand marketing – including but not limited to business cards, letterheads, envelopes, brochure design, websites, mailing labels, presentation folders, and any other designs your business may require.

What happens if I require more than the set amount of revisions?

You may have a team or partner which can sometimes lead to more than one vision. At times, you may have ideas that come to mind upon your discussions that come up mid-process. In that case, big changes may occur to the designs we’ve achieved thus far. If you require additional changes or concepts to create beyond the set amount of revisions – we charge an hourly rate of $60 per hour. This will be presented to you upon a discussion of the additional changes/designs requested for approval prior to proceeding those extra hours.

How long does a design take to complete?

Ultimately, the timeline for completion depends on the feedback and communication.  Our design process is both collaborative and creative which does take time but that’s only because your vision is important to us and achieving what you will be proud of as your new design.  That being said, our average logo design takes between 1-2 weeks from start to finish.  

Will I own my design once it’s done?

Yes, you will own your finalized logo.  However, we do not offer any patent/trademark registration – this is a separate process that is optional on your end.

Do you only edit videos?

At this time yes, we are currently optimizing and further expanding our team to add videography and production services for more custom video production experiences!

What are your busiest times?

Busier times generally include Mother’s Day, Father’s Day, Christmas and New Year’s Day, so please get your orders in early.

How do I receive my finished product?

You will receive a digital file typically in mp4 format (unless requested otherwise).  At CLIK Creatives, we take pride in our work so we also have a dedicated accounts area on our website for clients to download any digital orders at their convenience.

How much does a video cost?

Determining a final budget for your video depends on a number of variables including complexity of the creative approach, turnaround time, and visual effect factors. Worth noting – price shopping for video is not the same as buying an automobile or appliance.

 

Every producer / production company uses different pricing structures and implements various levels of personnel and equipment so ‘video shopping’ truly can be a ‘you get what you pay for’ endeavor. We’ve worked on projects from $500 to $5,000 and everything in between.

Is there a cost per minute to edit?

While some production companies will employ this measure, we do not quote video prices ‘per finished minute’. Simply because, there are too many variables involved in a video to do this responsibly. We have produced 2 minute videos for $2300, and delivered 8-minute videos for $700. The only common denominator is ‘production value’, or how good the video looks and works. We pride ourselves in providing our clients tremendous production value for the dollar, whatever the budget.

How does CLIK Creatives edit videos?

We use premium video editing software such as adobe premiere pro to edit your videos the way you want. Prefer Hollywood-style transitions to clean cuts? Let us know and it’s done!

Your video will be reviewed frame by frame for any unnecessary video footage to be removed, leaving behind only your desired content. With our creative team and skilled editors, CLIK Creatives video editing services guarantees a finished product that you will love and share!

How long does the video editing process take?

We typically edit with a 1-2 week turnaround time depending on video length, enhancements and client direction. 

 

If it’s a “need it now” situation such as; video for a memorial service, funeral or a last minute project, Let us know as soon as possible. For a small fee, we can put a rush order on your video and we will get it to you when you need it with no quality fall off.

Will multiple people see and work on my video?

Although CLIK Creatives video editing services has a team of editors, only one person will edit your video.  This way you can be certain that there is a consistency and rhythm to your videos from start to finish.

What is the client involvement in the editing process?

Don’t know exactly what you want?  No worries, leave it to us!  After a brief consultation, we will help you decide figure it out together. With our video editing services, you can tell us exactly what you want and be involved as much or as little as you like and CLIK will do the rest.   

Can CLIK Creatives improve the quality of my video?

Yes, using advanced software we can digitally enhance your video to adjust, color, brightness and contrast.

What’s needed from me CLIK Creatives my project?

Just send us any video(s) and content you want spiced into the video (images, text, audio) via email or request a dropbox link and we will do all the work.  We will watch all the videos in their entirety and gather the best footage as well as your requested moments.

If you prefer, you can also provide as much information as possible.  You can note specific points in the video be  emphasized, people, place or text highlights and any other instructions you may have.

Is posting daily necessary?

Well, the short answer is, not really but if you want to, you can. In the past posting frequently was attributed to having a higher ranking and views, but now what you say is more important than how often you say it.

 

This puts the emphasis on quality and it also raises the point that now you’re really only as good as your last post so posting frequently means nothing if all you’re doing is posting mediocre or low-quality stuff and driving people away from your site or social media.

How can I create relevant content?

It’s not so much about being relevant as it is more about being helpful or valued. Some good examples of this are being able to speak to an audience’s pain points or frustrations and helping them solve them.

 

Another way is more obvious but still difficult for some and that’s to follow and talk about the current trends. (fashion, news, celebrities, etc.)

 

The last tip is, to appeal to emotions. This one can be strong if done right and with good intentions of course; a good example is targeting people who might be lonely during the holidays with content dedicated to them, Such as a free party for singles or a meet and greet, the value comes from helping those who would be lonely find others to be around and have genuine fun during the holidays.

What's an easy way to start creating content?

Be a storyteller. It’s easy to tell a story, especially if you experienced it firsthand. Try writing it down in scenes to make it easier to tell and talk to family and friends or even the internet for inspiration.

What is user generated content? (UGC)

Simply put UGC is content that gets your audience to interact with your brand, usually through an incentive, and can be really effective in growing your followers or shoppers on almost any platform.

 

To create your own UGC, you could start with a contest for example, or you can ask customers to get more creative. Ask them to send videos unboxing the product, engage them in a design remix challenge that spotlights the product, or have them take photos of them using the product.

How can you build trust with content?

When it comes to content creation strategy for the web, trust is generated through consistency in your message, a clear communication style, transparency of purpose, and the ability to establish engagement based on commonly shared values. Just be genuine.

Is the content SEO optimized?

The content produced is SEO optimized, and designed to rank based on the target keywords provided in briefing.

Does the writer do keyword research?

We will optimize the content based on our research on the topic and keywords provided or keywords can be sourced for you. We can also further assist you in finding the right keywords, phrases, matches/long-tails for other content. Contact us for more information.

How are images licensed for use?

The images provided with every article order are royalty-free. That means you can use the image(s) without the need to attribute the source. It’s Free.

Can I purchase content in bulk?

Absolutely! Bulk and single orders are available for purchase.

Can I request content with faster delivery?

Yes! This option is available for articles, social copy, and website copy only (usually) but we help however we can.
 

Who produces the content?

CLIK Creatives has brought together the expertise of vetted content copywriters, editors, and designers with years of experience across different topics and industries to develop content in-house.

What information will you need from me?

We don’t usually need much because of our amazing research team, but background information about your company and/or your product or service, examples of your previous advertising, and relevant promotional material. These are things that could help a project.

 

If you also have any thoughts with regards to the tone of voice, style of writing, proposed structure, mandatory inclusions, topics to be avoided, – basically, anything you can think of that might be of use to the project.

 

If you also have any thoughts with regards to the tone of voice, style of writing, proposed structure, mandatory inclusions, topics to be avoided, – basically, anything you can think of that might be of use to the project.

Do I own the rights and can I white-label my content?

Absolutely, 100%. Once you complete an order and payment is received in full, you can resell, publish, and distribute the content across various media channels, all under your company name. 

let's Work Together Connect With Clik Creatives

Contact Form-Inline

Want to Chat? Contact Clik Creatives

If you need comprehensive strategies to implement, track, and manage info critical for your business or brand growth, we are the first step toward success